Privacy Policy

This website provides information about DOK Activated Charcoal Powder, general educational content about activated charcoal, a directory of pharmacies and health shops that stock DOK, and ways to contact us. There is no customer account, login area, or online checkout on this website.

When you tap a WhatsApp or call button, you are taken to WhatsApp or your phone app and you choose what to send or say. Anything you share with us in that conversation — such as your name, phone number, location, order details or business details — is information you have chosen to give us, and we use it only to reply to you and handle your enquiry or order.

The stockist enquiry form on the Become a Stockist page works the same way. The details you type stay in your browser and are used to compose a WhatsApp message that you then choose to send to us. This website does not store those details in a database and does not send them anywhere else on its own.

If website analytics are enabled for this site, a third-party analytics service (Google Analytics) may record anonymous usage events in your browser — for example which pages are viewed and which buttons, such as “Order on WhatsApp” or “Find DOK Near You”, are tapped. This is used to understand which pages and actions are useful, not to identify you personally. Analytics may use cookies or similar browser storage, which you can block or clear in your browser settings.

Clicking a WhatsApp button, a phone number, a Google Maps directions link, or an external website link takes you to a service we do not control. Once you are there, that service's own terms and privacy policy apply to your use of it. We suggest reviewing their policies if you want to know how they handle your information.

We keep the WhatsApp conversations and call records that arise from your contact with us for as long as needed to serve you and to keep a reasonable record of enquiries and orders. You may ask us to delete a conversation with us at any time.

This website is intended for adults. We do not knowingly collect information from children. Questions about using activated charcoal for a child should be discussed with a pharmacist or clinician.

You can use this website without contacting us. If you would prefer not to share personal details, do not send them in a WhatsApp message or over the phone. You can also block or clear cookies and browser storage using your browser settings.

If this website changes — for example if we later add an online store, an email newsletter, or a form that stores submissions — this policy will be updated to describe that accurately, and the “last updated” date above will change.

For any privacy question or request, contact us through the channels we have verified on this website: WhatsApp +233 54 401 2848 or call +233 20 661 6620. See the Contact page for direct links.